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Support

Happy Together, Happy Tomorrow

  • Service Entitlements Service Regulations
    Non-charge Criteria

    - In the case that there is an occurrence of fault of the device functions within the duration of 1 year since its purchase.

    - In the case that there is a fault of the device within the duration of 1 year since its purchase.

    Charge Criteria

    - In the case that there is an occurrence of fault subsequent to the 1 year warranty period

    - In the case that there is a fault in the functions or device due to the consumer’s fault.

    - In the case that an external engineer not dispensed from this company tried to fix the functions of the product.

    - In the caused by fault due to the power problem

    - A fault caused by faulty network connections

    - In the case that the life of the device has terminated

    - In the case of a natural disaster (fire, earthquake, tsunami, thunder strike etc.)

  • Service Fee Regulations

    Service fees are comprised of travel, skills and apparatus fees and are explained as following:

    - Travel fee: charged when the company personnel directly visits the residence of the customer, calculated on the respective distance for travel

    - Apparatus fee: charged when replacing faulty, misused or lost equipment

    - Skills fee: the fee that is incurred to cover specialised skills used to solve technical problems, calculated on the basis of the difficulty of repair.

  • Service Receipt and Advice
    Visit the website or Email the A/S Counseling staff

    - Refer to "SUPPORT > Service Request"

    - A/S Counseling staff : leedoch@hdtel.co.kr